Frequently Asked Questions


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Are you a dropshipping company?

No we are not! Our products are designed by Taiwanese desginers and we make some of them even more special with embroidery!

Shipping and Processing Time

How long is the processing time?

Our processing time is about 1-2 weeks, we appreciate your patience!

How long will it take for the package to arrive?

Depending on your location and other circumstances, it will usually take:

Canada & US (3-21 business days), International (3-5 weeks)

What should I do if my package is being returned to you?

Canada & US: please contact us purapawnita@gmail.com. If the package is being returned due to incorrect address provided at check out, retrieval and reshipment fees will apply.

International: unfortunately we are not able to retrieve any returned packages. Kindly triple confirm your addresses when checking out.

I live in the Vancouver area as well, can I pick up rather than have it shipped to me?

Absolutely, kindly select "Pickup in store" option when checking out. Pick up location will be at Metrotown Skytrain Station Bus Bay 12. A Google Maps link will be provided when you select the pickup option.

Cancellations Returns and Exchanges

Can I cancel my order?

At PuraPawnita we work really hard to process our orders with the highest quality possible When an order is placed and the payment is processed, we cannot cancel your order. We appreciate your understanding!

Can I return or exchange if the clothes doesn't fit my pets?

We curerntly do not accept returns or exchanges. We provide size guides that can help you measure your pets. If your pet is in between sizes, please size up. If you are unsure what size to get for your pet, feel free to reach out to us, we are here to help!

Contribution to Community

How do you give back to the community?

For every order we get, we donate $1 to the non-profit dog rescue that we rescued Bonnie from - Endless Pawsibility. Endless Pawsibility has been helping hundreds of dogs to find home, and we have great experience with them. As we grow our business, we definitely would like to donate more :)!